Legal
Privacy Policy
Last updated: July 13, 2026
The Conroe Symphony Orchestra (“CSO,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have about it.
If you have any questions after reading this policy, please contact us at office@conroesymphony.org.
We collect information from you in a few different ways, depending on how you interact with us.
Information you give us directly
When you purchase tickets, become a member of the Friends of the Symphony, make a donation, sign up for our newsletter, complete a survey, or contact us, you may provide us with:
- Your name
- Contact information (email address, phone number, mailing address)
- Payment information (processed through secure third-party services — we do not store credit card information on our servers)
- Demographic information (such as age bracket or zip code, only when you choose to share it in a survey)
- Comments, feedback, or messages you send us
Information collected automatically
When you visit our website, we may automatically collect certain technical information such as:
- Your IP address
- Browser type and version
- Pages visited and time spent on each page
- Referring website
- Device type
This information helps us understand how visitors use our site so we can improve it.
Cookies and analytics
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site. We may use analytics services (such as Google Analytics) to collect and analyze information about site usage. You can control cookies through your browser settings, but disabling them may limit some features of the site.
How We Use Your Information
We use the information we collect to:
- Process ticket orders, memberships, and donations
- Send you information about upcoming concerts, events, and CSO news (if you’ve opted in)
- Respond to your questions, comments, and requests
- Improve our website, programs, and services
- Apply for grants and share aggregated (non-personal) data with funders such as the Texas Commission on the Arts
- Comply with legal obligations
We do not sell your personal information to third parties. Ever.
How We Share Your Information
We may share your information only in the following limited circumstances:
- Service providers. We share information with trusted third-party services that help us operate — such as payment processors, email service providers, and website hosting. These providers are contractually required to protect your information and use it only for the purposes we specify.
- Legal requirements. We may disclose information if required to do so by law or in response to valid legal requests.
- Aggregated data. We may share aggregated, anonymized data (such as survey results or audience demographics) with grant partners, funders, and community stakeholders. This data does not identify any individual.
- With your consent. We may share your information for other purposes if you give us permission to do so — for example, quoting your survey response on our website (only from respondents who consented).
Your Choices
You have several choices about your information:
- Email preferences. You can unsubscribe from our newsletter or promotional emails at any time by clicking the “unsubscribe” link at the bottom of any email we send you, or by emailing us at office@conroesymphony.org.
- Access and correction. You may request access to the personal information we have about you, and you may ask us to correct any inaccuracies. Please contact us at info@conroesymphony.org.
- Deletion. You may request that we delete your personal information. We will do so unless we are required to retain it by law (for example, financial records related to donations).
- Cookies. You can disable cookies through your browser settings, though this may affect site functionality.
Data Security
Children’s Privacy
Our website is intended for a general audience. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us at office@conroesymphony.org, and we will delete it.
Third Party Websites
Changes to this policy
Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:
Conroe Symphony Orchestra
1500 N Frazier St,
Conroe, TX 77301
Email: office@conroesymphony.org
Phone: (936) 760-2144